Airline & Airport
Consistent data across airline and airport systems
at every hour of the day
Airlines and airports depend on dozens of specialized systems that must remain consistent with one another at every hour of the day. InterCloud keeps those systems consistent and each interface visible. We build, integrate and monitor the enterprise platforms that support them: finance and procurement, crew and ground-service administration and passenger-facing websites.
Challenges
Challenges in Aviation Operations
Operations across many systems
Reservations, departure control, crew scheduling, maintenance, catering, ground handling and finance each run in a separate system, frequently from different vendors and different decades. Data must pass between them reliably and in the correct sequence.
Safety and regulatory reporting
Civil aviation authorities, ICAO-aligned safety management and IATA standards create recurring reports, audits and record-keeping obligations. Records must be complete, traceable and available on request.
24/7 availability
Flights depart at all hours and across time zones. A maintenance window that suits head office falls in peak time elsewhere in the network, so platforms must be designed for continuous operation.
Cost pressure and complex finance
Fuel, aircraft leases, maintenance reserves, multi-currency revenue and interline settlements make aviation finance more complex than in most industries. Finance teams require accurate and timely consolidation throughout the month.
How We Help
Keep Operations, Finance and Passenger Channels Consistent
Enterprise platform
GlowScale
Consolidate multi-currency finance and keep spare parts and consumables under approval. GlowScale covers finance, procurement, inventory and HR for airlines, airports and aviation service companies, with supplier management and approval workflows, integrated with your operational systems.
Learn more
Digital experience
Orbio
Publish to passengers, staff and partners with the editorial workflow and approval chain that an airline brand requires. Orbio runs passenger and corporate websites, intranets and partner portals in Thai, English and other languages.
Learn more
Monitoring
SnowTrack
Know at any hour which interface is failing and which team must act. SnowTrack observes the integration layer and the applications surrounding your core aviation systems: interface health, queue depths, response times and alerts routed to the responsible on-call team.
Learn more
PDPA consent & privacy
TrustFlow
Show a regulator what each passenger agreed to. TrustFlow records the PDPA consent of passengers and loyalty members from booking sites, apps and service desks in one place, with the policy version each accepted, and lets them change their marketing choices themselves.
Learn more
AI
InterCloud AI
Staff and passengers receive answers drawn from your approved policies and documents, and anomalies are identified earlier through insights across operational and financial data.
Learn more
Our Approach
New Capability While Current Systems Keep Operating
Aviation systems are seldom replaced in a single step, and a staged approach carries less risk. We begin by mapping the data flows between your existing systems, then build an integration layer with open REST APIs and message-based interfaces so that new capabilities can be added while the current systems continue to operate.
Every interface is monitored from the first release. When a downstream system falls behind or an interface fails, SnowTrack raises the alert before the problem reaches the departure gate.
Deployments are scheduled around the operational calendar, with rollback paths and no-downtime releases on AWS, so that change does not depend on a quiet period that rarely occurs in aviation.
- Interface mapping and an API-first integration layer
- Audit trails for every change to operational and financial records
- Role-based access for crew, ground staff, finance and management
- Hosting on AWS with monitoring and on-call alerting included
Outcomes
Typical Outcomes
Airlines and airports typically engage InterCloud to achieve the following outcomes.
- One consistent view of operational and financial data across systems that were previously disconnected
- Regulatory and safety reports produced from system records in place of spreadsheets
- Interface failures detected and resolved before they affect passengers
- A faster month-end close, with multi-currency consolidation handled in the platform
- Procurement and spare-part inventory controlled through approvals and full traceability
- Staff and passenger questions answered by AI assistants that draw on approved documents
FAQ
Frequently Asked Questions
Can InterCloud integrate with our existing reservation, departure control or maintenance systems?
Yes. Our aviation work is built around integration with the systems you already operate. GlowScale exposes open REST APIs, and we build the connectors, file exchanges and message interfaces required to keep your core aviation systems as the system of record where that is appropriate.
How do you handle availability for a 24/7 operation?
Platforms are hosted on AWS across multiple availability zones, released without downtime and monitored by SnowTrack, with alerts sent to your on-call team and to ours. Maintenance is scheduled with you around the operational calendar.
Do you work with airports and aviation service companies as well as airlines?
Yes. Ground handling, catering, cargo, MRO and airport operators share the same requirements for integrated operations, reliable finance and continuous availability, and our products apply to them in the same way.
Discuss your operation with our team
Describe the systems you operate and where the difficulties lie. Our team will explain how we have addressed similar problems for airlines and airports.