SnowTrackNetOps, Observability & Monitoring
Early warning of incidents
across infrastructure, applications and services
Incidents are handled before they reach your customers. SnowTrack collects metrics, logs and checks from your servers, containers, applications and services, correlates them into one view and alerts the responsible person when a problem begins.
Key Features
Find the cause of a problem from host metrics to business services
Infrastructure Monitoring
Know the state of every host without maintaining a list. SnowTrack monitors CPU, memory, disk and network for physical hosts, virtual machines, containers and managed cloud services, with an inventory that updates itself as resources appear and disappear.
Application Performance
Identify slow database calls and failing dependencies precisely. Request rates, latency and error rates are measured per service and endpoint, with traces that follow a request across services.
Log Management
Reach the context of a problem in one click. Centralized, structured logs from applications and infrastructure are searchable by service, host and request and linked to the metrics and alerts from the same moment.
Uptime & Synthetic Checks
Learn that a public endpoint is down before the first support ticket arrives. HTTP, TCP, DNS and certificate checks run from multiple locations, together with scripted checks that sign in and complete a transaction.
Intelligent Alerting & On-Call
Receive only the alerts that matter, sent to the person who can act. Thresholds, anomaly detection and composite conditions reduce noise. Alerts route by service and schedule to e-mail, chat or phone and escalate when nobody acknowledges them.
Dashboards & Reports
Engineers and management read the same figures. Dashboards for both are built from the same data, with read-only sharing and scheduled reports. Templates for common stacks help a new team get started quickly.
Reliability
Reliability measured and every incident on record
SLO Tracking
Reliability becomes a figure that teams and management can agree on. Availability and latency objectives are defined per service, the error budget is tracked as it is consumed and alerts fire on burn rate instead of on individual short-lived spikes.
Incident Management
Work each incident from one record. Alerts group into incidents with a timeline, owner and status. Related metrics, logs and recent deployments are attached automatically, and the post-incident report is written from the record.
Deployment Awareness
See which release caused a change and decide on a rollback in minutes. Releases are marked from your CI/CD pipeline, so a change in latency or error rate is seen next to the deployment that caused it.
Use Cases
What operations teams in each sector gain from SnowTrack
Banks & Financial Services
Answer the questions of internal audit and the regulator with SLOs and incident records. SnowTrack monitors payment, core banking integrations and customer channels end to end.
Learn moreTelecom & Service Providers
The correct operations center is paged for every alert. Thousands of hosts and network services across sites are held in one inventory, with alert routing by region and service.
Learn moreAirlines & Transport
Know at any hour whether booking and check-in work. Synthetic checks run on both processes around the clock, and application traces identify which back-end system slowed the flow during peak sales.
Learn moreGovernment IT
See every service in one place, whichever agency or vendor runs it. SnowTrack provides visibility across data center and cloud services run by different agencies and vendors, with dashboards for management and detailed views for each operating team.
Learn moreHospitals
The responsible engineer is reached at night when a patient-facing system needs attention. Uptime and performance of patient-facing systems and integrations are monitored, with on-call routing and incident history for every outage.
Learn morePlatform & DevOps Teams
One tool covers metrics, logs, traces and alerts, with deployment markers from CI/CD and SLOs that support the case for reliability work.
Screenshots
The state of the whole estate on one screen
The Overview shows the estate on a world map of monitored nodes, with CPU and memory trends for the environment and the current count of open alerts and incidents.
From there, Infrastructure, Applications and Services narrow down to a single host or endpoint, Logs and Alerts open at the same point in time, Incidents hold the timeline and Reports deliver the weekly picture to management.
- Global map of monitored nodes with status at a glance
- CPU and memory usage trends for the environment
- Infrastructure, Applications and Services views down to a single host
- Logs, Alerts, Incidents and Reports in one navigation
- Overview
- Infrastructure
- Applications
- Services
- Logs
- Alerts
- Incidents
- Reports
System Overview
99.9%
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How We Implement
SnowTrack set up by InterCloud alongside your existing tools
- 1
Discovery
We inventory your environments, services and current tools, identify the services that matter most to the business and agree what the first dashboards and alerts must answer.
- 2
Configuration
Agents and integrations are rolled out to hosts, containers and cloud accounts, and services, teams, on-call schedules and alert routes are set up to match how you operate.
- 3
Data Migration
Existing checks, alert rules and dashboards are translated into SnowTrack, and historical data is imported where the source allows, so trends do not restart from zero.
- 4
Training
Workshops are held for operations, development and management on reading dashboards, handling incidents and tuning alerts, with runbooks linked to the alerts they resolve.
- 5
Go-Live & Support
SnowTrack runs alongside the existing tools until the alerts have proven reliable, and then the switch is made. After go-live we review alert noise and coverage with you at regular intervals.
Included as Standard
Access control, audit and deployment choices for production use
Multi-Tenant Workspaces
Keep the data, users and alert routing of each business unit, environment or managed customer separate. Each is organized into its own workspace, all under one account.
Role-Based Access
Give management and auditors a view without the ability to change anything. Owner, Admin, Member and Viewer roles decide who can change alert rules and who can only read dashboards.
Secure Sign-In
Engineers sign in with the account they already use. Google and Microsoft SSO, passkeys and two-factor authentication are provided, with workspace policies such as required 2FA and session management per device.
Audit Trail
Reconstruct the response to every outage. Changes to alert rules, silences, acknowledgements and incident updates are recorded with the person and time.
Open APIs & Integrations
Fit SnowTrack into the tools your teams already use. REST APIs and webhooks are available for alerts, incidents and metrics, with integrations for CI/CD, chat, ticketing and existing monitoring agents and exporters.
Cloud or On-Premise
Keep monitoring data where your policy requires. SnowTrack is operated by InterCloud on AWS in the Asia Pacific (Bangkok) region, or deployed inside your network where monitoring data must not leave the premises.
See your own environment in SnowTrack
Connect a test environment and see its metrics, logs and alerts in SnowTrack within the same session. Our team will set it up together with you.