Support
Support & Help Center
Answers to common questions, the Help Center inside the App Portal, and the ways to reach our team when you need to speak to a person.
Help Center
Browse by Topic
The Help Center is inside the App Portal and is searchable; if an article does not answer your question, InterCloud AI can. These are its main areas.
Account & Sign-in
Manage your account, security settings and authentication: passwords and resets, Google and Microsoft sign-in, passkeys, two-factor authentication, active sessions and troubleshooting sign-in problems.
Learn moreWorkspace & Users
Set up your workspace, invite team members and get started. User management, roles and permissions (Owner, Admin, Member, Viewer), removing or suspending users, and the organization profile.
Learn moreBilling
Manage your plan, payment methods and invoices: understanding your billing, changing a subscription plan, updating a payment method and tax details on invoices.
Learn moreSecurity
Workspace security settings: requiring two-factor authentication, allowed e-mail domains, session timeout and multiple sessions, and the sign-in methods offered to your users.
Learn moreIntegrations
Connect with third-party services and configure integrations: connecting and disconnecting services, syncing, and troubleshooting integration errors.
Learn moreDeveloper
API keys (create, rotate, revoke), webhooks, CORS origins and how to call the REST APIs from your own systems.
Learn more
FAQs
Frequently Asked Questions
How do I reset my password?
Go to app.itcsuite.com/forgot-password and enter your e-mail address. If an account exists, we send a reset link that is valid for 30 minutes. Setting a new password signs out all your other sessions. If you only ever signed in with Google or Microsoft, you can set a password under My Profile → Password instead.
I signed up but cannot sign in; the portal says my e-mail address is not verified.
Open the verification link we e-mailed you when you signed up. If it has expired or you can’t find it, request a new one at app.itcsuite.com/signup/resend. Check your spam or quarantine folder, and ask your mail administrator to allow messages from itcsuite.com if they are being blocked.
I lost my authenticator app. How do I sign in?
At the authenticator-code step of sign-in, choose to use a recovery code instead and enter one of the codes shown when you enabled two-factor authentication. Each code works once. Once signed in, regenerate your recovery codes or set up the authenticator again under My Profile. If you have no recovery codes, contact support from an address we can verify.
“Sign in with Passkey” is not offered, or my passkey is not found.
Passkeys need a browser with WebAuthn support and a platform authenticator (Windows Hello, Touch ID / Face ID, Android biometrics) or a security key. A passkey registered on one device is only available on that device unless your platform syncs it. Make sure you registered a passkey under My Profile → Passkeys on this device, or sign in with your password and register one.
How do I invite users to my workspace?
Owners and Admins open Users & Access in the App Portal and choose Invite users, enter e-mail addresses and a role, and send. Invitees get a link to create an account or sign in and accept. You can resend or revoke pending invitations from the same page. If your workspace restricts allowed e-mail domains, addresses outside them are refused.
Who can change workspace settings?
Owners and Admins. They manage Settings (General, Security, Authentication), the Organization profile and Users & Access. Members can work in the apps and Viewers have read-only access; neither can change workspace-level settings. Ask an Owner or Admin to change your role if you need access.
How do I unsubscribe from the newsletter?
Every newsletter e-mail has an unsubscribe link at the bottom; one click removes your address. You will not receive the newsletter unless you confirmed the subscription from the link we sent when you signed up. If you still receive messages after unsubscribing, e-mail support@itcsuite.com.
Where is my data hosted?
Our platform runs on Amazon Web Services in the Asia Pacific (Bangkok) Region, with Cloudflare in front for edge security. Customers with specific residency or hosting requirements can discuss them with our team as part of their agreement.
Get help
Reach the Support Team
Choose the channel that suits you. Include your workspace name and, for sign-in problems, the e-mail address you use.
Submit a request
Describe the issue in our contact form and we will follow up by e-mail. This channel suits anything that needs a screenshot or a step-by-step description.
Learn moreE-mail support
Write to support@itcsuite.com from the address on your account so that we can verify your identity.
Learn moreLINE
Message us on LINE at @intercloud for short questions during business hours.
Learn more
Support Hours
Our support team works business hours, Bangkok time (UTC+7). Requests received outside those hours are picked up on the next business day. Urgent production issues for customers with a support agreement are handled under that agreement, including its response-time and escalation terms.
If you are not sure whether your organization has a support agreement, your Owner or account team can tell you, or you can ask us when you submit your request.
Contact support
Submit a request and we will get back to you, or check the status page for current service availability.