Bank & Financial Institution
Audit evidence and security in every system
for banks and financial institutions
Banks, insurers and finance companies operate under continuous regulatory scrutiny while customers expect digital services that are fast and always available. InterCloud builds platforms for financial institutions in which security, audit trails and integration with core systems are part of the design from the outset.
Challenges
Challenges in Financial Services
Security at every layer
Financial systems are under constant attack. Authentication, authorization, encryption, secure development and vendor risk must all satisfy the institution's security policy and the expectations of its regulator.
Audit and regulatory reporting
Central-bank guidelines on IT risk and outsourcing, data-protection law, anti-money-laundering obligations and internal audit all require complete records of who did what, when and for what reason, retained for years.
Core-system integration
Core banking, card, treasury and general-ledger systems are the system of record and change slowly. New applications must integrate with them safely, often through strictly controlled interfaces and batch windows.
Availability and change control
Customers expect digital channels to work at all hours, and every production change passes through formal change management. Releases must be reliable, reversible and fully documented.
How We Help
Control and Evidence in Every System
Enterprise platform
GlowScale
Bring the non-core operations of the institution under enforced approvals and complete audit trails. GlowScale covers procurement and vendor management, fixed assets, HR, expense and budget control, and workflow applications with maker-checker approvals, integrated with the general ledger.
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Digital experience
Orbio
Publish rates, products and campaigns through an editorial approval workflow. Orbio runs public websites, product and rate pages, campaign landing pages and secure customer or partner portals, with content in multiple languages, including Thai and English.
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Monitoring
SnowTrack
Answer an incident review or a regulator inquiry from recorded data. SnowTrack observes digital channels and integration services, with alerting, dashboards and the historical data those reviews require.
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PDPA consent & privacy
TrustFlow
Answer an audit of customer PDPA consent with evidence. TrustFlow records who gave consent, when, through which channel and under which policy version, and requires customers to accept a new version of the policy before they continue.
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AI
InterCloud AI
Customers and staff receive answers from approved product and policy documents, with controls over the data the model can access, together with insights on operations and service quality.
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Our Approach
Audit Evidence From the System Itself
Every record in our platforms carries the identity of the person who created or changed it and the time of the change, every approval is recorded, and access is role-based with SSO, two-factor authentication and passkeys. Auditors obtain their evidence from the system itself.
Integration with core banking and the general ledger is built around the interfaces your institution controls, with reconciliation reports that allow finance to demonstrate that both sides agree.
Infrastructure is defined as code on AWS, and every release passes through CI/CD with approvals, so change management holds a complete and reviewable record of what reached production.
- Maker-checker approvals and full audit trails
- SSO with Google or Microsoft, two-factor authentication and passkeys
- Controlled integration with core banking and the general ledger
- Infrastructure as code and documented, reversible releases
Outcomes
Typical Outcomes
Financial institutions typically engage InterCloud to achieve the following outcomes.
- Audit evidence produced from system records on request
- Procurement, vendor and expense processes with enforced approvals
- Digital channels monitored with alerting and a full incident history
- New applications integrated with core systems while the core remains unchanged
- Customer and staff questions answered by AI from approved documents only
- Release and change records that satisfy internal and external reviews
FAQ
Frequently Asked Questions
Can the platform run in our own environment instead of InterCloud's cloud?
Deployment options depend on the institution's policy. Our products are containerized and run on AWS by default. Tell us about your hosting and data-residency requirements and we'll propose an arrangement that meets them.
How do you support our vendor-risk and security review?
We provide architecture documentation together with a description of our security practices and access-control model, and we work through your security questionnaire and penetration-testing process as part of the project.
Does InterCloud AI send our data to third parties?
Assistants are configured to answer from the documents and data you approve, with controls on what the model can access. We agree the model provider, data handling and retention with your information security team before anything goes live.
Discuss your requirements with our team
Describe the process you want to improve and the controls it must satisfy. Our team will explain how we have addressed similar requirements for other institutions.