Hospital & Health Services
One patient record in the HIS,
with the supporting systems connected to it
Hospitals and health services depend on a hospital information system at the center and dozens of systems around it, all of which handle some of the most sensitive data an organization can hold. InterCloud builds the platforms around the HIS: scheduling, procurement, finance, patient-facing websites and the monitoring that keeps clinical operations running.
Challenges
Challenges in Healthcare
Patient data protection
Health data is sensitive personal data under data-protection law such as the PDPA and is subject to medical confidentiality rules. Every access must be authorized, logged and limited to what a role requires, in every system that handles a patient record.
HIS integration
The hospital information system is the system of record for patients, encounters and orders. Supporting systems must integrate with it through standards such as HL7 and FHIR or through vendor interfaces, without creating duplicate records.
Scheduling and capacity
Clinics, operating rooms, diagnostic equipment and staff must be scheduled together, with waiting times visible and changes communicated to patients promptly.
Supplies, pharmacy and finance
Medicines, consumables and equipment require lot and expiry tracking, controlled procurement and costing that reconciles to departments, payers and claims.
How We Help
Keep the Systems Around the HIS Controlled and Visible
Enterprise platform
GlowScale
Track medicines and consumables by lot and expiry date and cost them by department. GlowScale covers procurement and supplier management, lot- and expiry-tracked inventory for pharmacy and consumables, fixed assets and biomedical equipment, HR for clinical and support staff, and finance with departmental costing and e-invoicing, integrated with the HIS.
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Digital experience
Orbio
Give patients doctor and clinic information, appointment requests, health content and announcements online. Communications teams manage the hospital websites and patient portals on Orbio in multiple languages, including Thai and English.
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Monitoring
SnowTrack
Keep clinical workflows from being interrupted by an undetected integration failure. SnowTrack monitors HIS interfaces, portals, scheduling and the infrastructure beneath them, with alerting to the hospital IT team.
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PDPA consent & privacy
TrustFlow
Record patients' PDPA consent to the use of their personal data in one place. TrustFlow keeps who agreed, when, through which channel and to which policy version, and lets patients withdraw marketing consent or ask for erasure through a portal.
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AI
InterCloud AI
Patients get answers about appointments, directions and general information from approved content, and staff find policies and procedures, with strict controls on access to clinical data.
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Our Approach
Supporting Systems Without Duplicate Patient Records
Your HIS remains the clinical system of record. We integrate with it through HL7, FHIR or the vendor's interfaces, so that the systems we build reference patient identity, encounters and orders in the HIS and hold no duplicate records.
Access to any record linked to a patient is role-based, logged and reviewable, with SSO, two-factor authentication and retention rules agreed with your data protection officer. Audit evidence is produced by the system itself.
The whole environment is monitored by SnowTrack. A failed interface between the pharmacy and the HIS affects patient safety and is treated with the corresponding priority.
- HL7 / FHIR and vendor-interface integration with the HIS
- Role-based access and logging for every record linked to a patient
- Lot and expiry tracking for pharmacy and consumables
- Monitoring and alerting for interfaces and portals
Outcomes
Typical Outcomes
Hospitals and health services typically engage InterCloud to achieve the following outcomes.
- Patient data accessed only by authorized roles, with a complete access log
- Supporting systems integrated with the HIS without duplicate patient records
- Pharmacy and consumable stock tracked by lot and expiry date
- Procurement and asset management with enforced approvals and audit trails
- Interface failures detected before they interrupt clinical workflows
- Patient information and appointment requests available online in multiple languages
FAQ
Frequently Asked Questions
Does InterCloud provide a hospital information system?
No. We build and integrate the systems around your HIS: procurement, inventory, finance, HR, scheduling support, patient-facing websites and monitoring. Your HIS remains the clinical system of record.
How is patient data protected in your platforms?
Access is role-based and logged, authentication supports SSO, two-factor authentication and passkeys, data is encrypted in transit and at rest on AWS, and retention and access-review rules are agreed with your data protection officer during the design phase.
Can InterCloud AI access clinical data?
Only if you decide it should, and then under controls agreed with your information security and clinical governance teams. By default, assistants answer from approved public content and policies and have no access to patient records.
Discuss your hospital's systems with our team
Describe your HIS, your supporting systems and the gaps between them. Our team will explain how we have addressed similar problems for health services.