Hotels & Resorts
Rooms, outlets and the back office
kept in one set of records
Hotels, resorts and hospitality groups serve guests at every hour while front office, restaurants, housekeeping, purchasing and accounting each keep their own figures. InterCloud implements and operates the property management, finance, purchasing and payroll platform, the websites and the monitoring that let a property close each day with numbers its managers can rely on.
Challenges
Challenges in Hotels and Hospitality
Separate systems in one property
Front office, restaurants, spa, events and accounting often run on different systems. Revenue is re-keyed between them at the night audit, and differences are found only at the month end.
Several properties, one group
Each property requires its own result, while the owner requires a consolidated view. Shared services, management fees and transfers between properties must be recorded on both sides.
Daily purchasing and stock
Kitchens, bars and housekeeping consume stock every day. Without controlled purchasing and counts by store, food cost and consumable cost are known only after the period has closed.
Shift work and seasonal staffing
Occupancy changes by season and by day of the week. Staffing must follow it, and attendance, leave and payroll must be correct for permanent and temporary staff in every department.
How We Help
Close Each Day With Figures Every Department Shares
Enterprise platform
GlowScale
Know the result of each property and each outlet at the daily close. The Hotel pack adds property management for hotels to GlowScale, alongside finance with intercompany accounting, purchasing and inventory, point of sale for outlets, and HR and payroll with attendance and leave. GlowScale is available in the cloud, in a private cloud or on-premise.
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Digital experience
Orbio
Present every property in the languages your guests read, with offers updated by your own marketing team. Orbio runs hotel and group websites on one platform with shared branding, and each property keeps its own editors.
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Monitoring
SnowTrack
Learn of a failing system before it reaches the front desk. SnowTrack monitors the property management platform, websites, integrations and the infrastructure beneath them, with uptime checks and alerts to your IT team.
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PDPA consent & privacy
TrustFlow
Contact guests only in the ways they agreed to. TrustFlow records PDPA consent from booking sites, membership sign-up and chat channels in one place, with the policy version each guest accepted and an audit log for inspection.
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AI
InterCloud AI
Guests receive answers about facilities, opening hours and directions from content you have approved, and staff find procedures and policies in the knowledge base with the help of an assistant.
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Our Approach
One Platform for the Group, Local Control for Each Property
Each property keeps its own outlets, stores and approvals, while the group shares one chart of accounts, one supplier list and one set of roles. Transactions between properties are recorded once and appear on both sides.
Systems that a property intends to keep are connected through the GlowScale integration hub, APIs and webhooks, so that revenue and purchasing data reach the ledger without re-keying. The scope of each integration is agreed during the design phase.
InterCloud implements the platform, migrates opening balances and master data, trains the teams at each property and remains responsible for operation and support after the opening day.
- Property management, finance and purchasing on one platform
- Intercompany accounting and consolidation across properties
- Point of sale and stock control for outlets and stores
- Deployment in the cloud, in a private cloud or on-premise
Outcomes
What a Project Is Designed to Deliver
A project for a hotel or hospitality group is planned around the following outcomes.
- Room and outlet revenue posted to the ledger without re-keying
- Results by property and by outlet available at the daily close
- Purchasing with approvals and stock counted by store
- Attendance, leave and payroll kept in one HR record
- Property websites in multiple languages managed by the marketing team
- Guest-facing systems monitored at all hours with alerts to the IT team
FAQ
Frequently Asked Questions
Does GlowScale include property management for hotels?
Yes. The Hotel pack adds property management for hotels to GlowScale. It works with the same finance, purchasing, inventory, point of sale and HR modules, so each department works from the same records.
Can each property manage its own website?
Yes. Orbio supports many sites on one platform with shared templates and branding, while each property has its own editors and approval workflow.
Can the platform run in our own data center?
Yes. GlowScale is offered in the cloud operated by InterCloud, in a private cloud as a dedicated environment, or on-premise in your own data center.
Discuss your properties with our team
Describe your properties, outlets and current systems. Our team will explain how the platform would be set up for them and what the project involves.