Freight, Fleet & Warehousing
Shipments, fleet and billing
managed in one platform
Freight forwarders, carriers, fleet operators and warehouse companies work on narrow margins, with many parties involved in every shipment. InterCloud implements and operates the platform that connects shipments, carriers, customs documents and fleet to billing and finance, so that each job is invoiced promptly and its margin is known.
Challenges
Challenges in Logistics and Transport
Many parties in each shipment
A shipment passes through shippers, carriers, agents, customs and consignees. Status and documents are exchanged by e-mail and telephone, and customers ask for updates that staff must look up.
Margin per shipment
Carrier charges, fuel, handling and surcharges arrive after the job. When cost is not recorded against the shipment, an unprofitable route or customer is identified late.
Fleet availability and cost
Vehicles require maintenance, licenses, insurance and drivers. Each idle day and each unplanned repair reduces the capacity available to customers.
Customs and documents
Cross-border shipments depend on correct declarations and supporting documents. An error or a missing document holds goods at the border and adds storage cost.
How We Help
Invoice Every Job Promptly and Know Its Margin
Enterprise platform
GlowScale
Record revenue and cost against each shipment and invoice as soon as the job is complete. The Logistics & Fleet modules of GlowScale manage shipments, carriers, customs and fleet, and work with warehouse and inventory, sales and invoicing, finance with costing, and the Customer Portal and Vendor Portal. GlowScale is available in the cloud, in a private cloud or on-premise.
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Digital experience
Orbio
Present services, coverage and contact points in the languages of the markets you serve. Orbio runs the corporate website and customer-facing portals on one platform, maintained by your own team.
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Monitoring
SnowTrack
Keep operations systems available at the hours your vehicles move. SnowTrack monitors the platform, portals, integrations with partners and the infrastructure beneath them, with uptime checks and alerts to your IT team.
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PDPA consent & privacy
TrustFlow
Show what senders, recipients and drivers agreed to when their data is used. TrustFlow records PDPA consent from booking sites, apps and chat channels in one place, with the policy version each person accepted and an audit log.
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AI
InterCloud AI
Customer service staff find procedures and document requirements quickly, and customers receive answers to general questions about services from content you have approved.
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Our Approach
Operations and Finance Working From the Same Shipment Record
A shipment is entered once and carries its carrier, route, documents, charges and costs through to the invoice and the ledger. Operations staff and accountants work from one list.
Partners, customers and the systems you already use are connected through the GlowScale integration hub, APIs and webhooks. The scope of each connection is agreed during the design phase.
InterCloud configures the platform to your services, migrates master data and open jobs, trains operations and finance teams, and remains responsible for operation and support.
- Shipments, carriers, customs and fleet in one platform
- Revenue and cost recorded against each shipment
- Customer Portal and Vendor Portal for customers and carriers
- Open APIs and webhooks for partner connections
Outcomes
What a Project Is Designed to Deliver
A project for a logistics or transport company is planned around the following outcomes.
- Shipments invoiced promptly after completion, without re-keying
- Revenue and cost known for each shipment, customer and route
- Carrier charges recorded against the shipments they belong to
- Customs documents kept with the shipment they support
- Fleet and its costs recorded by vehicle
- Operational systems monitored at all hours with alerts to the IT team
FAQ
Frequently Asked Questions
Does GlowScale have an industry pack for logistics?
Logistics is covered by the Logistics & Fleet module group of GlowScale, which manages shipments, carriers, customs and fleet. It is combined with the finance, sales, inventory and portal modules your operation requires.
Can customers and carriers access the platform?
Yes. The Customer Portal and Vendor Portal give customers and carriers access under rights you control, and other systems connect through open APIs and webhooks.
Can the platform run in our own data center?
Yes. GlowScale is offered in the cloud operated by InterCloud, in a private cloud as a dedicated environment, or on-premise in your own data center.
Discuss your operation with our team
Describe your services, your fleet and your current systems. Our team will explain how the platform would be set up for them and what the project involves.