Network & Infrastructure
Telecom teams in network, field, sales and finance
working from the same information
Telecom operators and infrastructure providers serve millions of subscribers and thousands of sites through teams in network operations, field service, sales and finance. InterCloud builds the enterprise platforms, customer channels and monitoring that keep those teams working from the same information.
Challenges
Challenges in Telecom
Scale and service assurance
Large subscriber bases, high transaction volumes and services that customers expect to work at any hour leave little tolerance for degraded performance and none for outages.
Sites, assets and field operations
Towers, exchanges, fiber routes and equipment across the country require asset records, maintenance schedules, spare parts and field-team dispatch that reconcile with finance.
Regulation and data protection
Telecom regulation, licensing conditions and data-protection obligations for subscriber data determine how systems store, share and retain information, and what must be reported.
Legacy and vendor systems
BSS/OSS platforms, billing, provisioning and network management systems from several generations and vendors must continue to work together while new digital services are introduced.
How We Help
Fewer Routine Calls and Earlier Detection of Incidents
Enterprise platform
GlowScale
Keep site, asset and spare-part records consistent with finance. Asset and site management, spare-part inventory, procurement, project and maintenance costing, HR and multi-entity finance with e-invoicing are integrated with billing and network systems.
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Digital experience
Orbio
Let customers serve themselves and reduce routine calls to the contact center. Orbio runs public websites, self-service customer portals and enterprise-customer sites, with content, plans and support information managed centrally in multiple languages, including Thai and English.
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Monitoring
SnowTrack
Detect application and API incidents before customers report them. SnowTrack observes the application and integration layer: APIs, portals, billing interfaces and the infrastructure beneath them, with dashboards and alerting that your NOC can use alongside network monitoring.
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PDPA consent & privacy
TrustFlow
Honour a subscriber's marketing choice on every channel at once. TrustFlow records PDPA consent from sign-up, apps, shops and chat channels in one place, keeps the policy version each subscriber accepted and lets them opt out or ask for erasure themselves.
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AI
InterCloud AI
Customers get answers to plan, billing and support questions, staff find procedures and documentation through internal assistants, and management receives insights across operations and finance.
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Our Approach
New Services While the Core Remains in Place
Operators cannot suspend service in order to replace their systems. We add an API-first integration layer around existing BSS/OSS and billing platforms so that new portals, assistants and back-office capabilities can be delivered while the core remains in place.
SnowTrack gives application and infrastructure teams the same real-time visibility that network teams already have, so an API slowdown or a failed billing interface is handled as an incident at the time it occurs.
Security and data-protection requirements are incorporated into access control, logging and data retention from the first design workshop.
- API-first integration with BSS/OSS and billing
- Asset, site and spare-part records reconciled with finance
- Customer self-service portals with content in multiple languages
- Application observability alongside network monitoring
Outcomes
Typical Outcomes
Operators and infrastructure providers typically engage InterCloud to achieve the following outcomes.
- New digital services introduced without replacing core systems
- Application and API incidents detected before customers report them
- Site, asset and spare-part records consistent with finance
- Customer portals that reduce routine calls to the contact center
- Subscriber data handled with access control and retention aligned with data-protection law
- Management reporting across network, operations and finance in one place
FAQ
Frequently Asked Questions
Is SnowTrack a replacement for our network monitoring?
No. SnowTrack covers applications, services and the infrastructure they run on: APIs, portals, integrations, containers and databases. It complements network monitoring and can feed alerts into the same NOC workflow.
Can you integrate with our billing and provisioning systems?
Yes. We build connectors to your BSS/OSS, billing and provisioning platforms through their APIs or file interfaces. Those platforms remain the system of record while GlowScale and Orbio add back-office and customer-facing capability.
Discuss your operation with our team
Describe your systems, your teams and the areas where visibility is lacking. Our team will explain how we have addressed similar problems for operators.