Trust Center
Building Trust for a Safer Digital World
Last updated: September 30, 2026
At InterCloud, we are committed to security, privacy, and reliability. Our Trust Center provides transparency about how we protect your data, operate our services, and meet global standards.
Trust Center
- Security
- Protecting your data with industry-leading security practices.
- Privacy
- Respecting your privacy and giving you control.
- Compliance
- Meeting global regulations and industry standards.
- Reliability
- Built for high availability and business continuity.
Certifications & Standards
We follow recognized industry frameworks and best practices.
- ISO · 27001
- SOC 2 · Type II
- GDPR · EU
- PDPA · Thailand
- AWS · Well-Architected
- Our Commitment
- We continuously invest in people, processes, and technology to ensure your data is secure, your privacy is respected, and our services are reliable.
- Need more information?
- If you have any questions about our security, privacy, or compliance practices, please contact our team.
Security
Security is built into how we design, build and operate our products. Our practices include:
- Encryption of data in transit using TLS.
- Role-based access control and least-privilege access for our staff and systems.
- Secure development practices, code review and dependency updates.
- Monitoring and logging of production systems to detect and respond to incidents.
- Security awareness for everyone on our team.
Privacy
We collect and use personal data only for clear purposes, and we give you control over optional cookies and marketing. Our Privacy Policy explains what we collect, why, and your rights under the PDPA and, where applicable, the GDPR.
Data Protection
Customer data belongs to the customer. We process it only to provide the services, keep it logically separated between customers, back it up regularly, and delete or return it when a contract ends, as set out in your agreement.
Compliance
We align our controls with recognized frameworks such as ISO/IEC 27001 and SOC 2, and we comply with Thailand’s Personal Data Protection Act (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR).
Customers may request information about our controls to support their own vendor and security assessments.
Infrastructure
Our services run on Amazon Web Services (AWS), with Cloudflare protecting our websites at the edge. We design our architecture following AWS Well-Architected principles for security, reliability and performance.
Product Security
GlowScale, Orbio and SnowTrack include enterprise controls such as single sign-on (SSO), role-based access control (RBAC) and audit trails, so your administrators can manage who can access what, and review what happened.
Availability & SLA
Our services are designed for high availability, with monitoring, backups and recovery procedures. Service levels, support hours and response times are defined in your service agreement.
Transparency
We keep customers informed about incidents that affect their service and about material changes to how we process data. Current service status is published on our status page.
Policies & Legal
Read the policies that govern our services and your data:
Contact us
For security questions, vendor assessments, or to report a potential vulnerability, contact InterCloud Company Limited.
Contact us at support@itcsuite.com — InterCloud Company Limited, 142 Two Pacific Place, 23rd Floor, Sukhumvit Rd., Khlong Toei, Khlong Toei, Bangkok 10110, Thailand.