Success Story · Aviation
THAI Airways
Modernization of core systems to improve the passenger experience
The challenge
Core systems for operations that run around the clock
An airline operates around the clock, and its core business systems carry everything from operations and procurement to the data behind the passenger experience. Systems built up over many years become difficult to change, integrate and operate, while the expectations of passengers and partners continue to rise.
A program to modernize core systems in this setting has to deliver new capability without interrupting daily operations, and it has to work with the enterprise systems that remain in place.
Our approach
How InterCloud approaches an engagement of this kind
Analysis before architecture
The new systems reflect the way the airline operates in practice. Business analysts first map the processes and data that matter.
Phased delivery on a modern platform
Each release can go live alongside existing operations. The Java and Spring Boot services and Next.js front ends are delivered in phases for that purpose.
Integration with existing enterprise systems
Data moves between new and legacy systems without manual re-keying, through the open REST APIs that connect them.
Cloud infrastructure on AWS
Releases are repeatable and auditable, using containers, Terraform-managed environments and CI/CD.
Observability from the first release
Issues are detected before passengers are affected, through monitoring and alerting across infrastructure, applications and services, using the approach behind SnowTrack.
Enterprise controls
An organization that answers to regulators and partners receives role-based access, SSO and audit trails as part of the build.
Outcomes
What a program of this kind delivers
The type of results our modernization programs are designed to achieve.
- Core systems that are easier to change as the business changes
- Better data behind passenger-facing services
- Fewer manual hand-offs between departments and systems
- Clear visibility of system health for operations teams
- A platform that the airline's own teams can extend
- A long-term engineering partner with knowledge of the systems
Aviation
Experience of operations that never stop
Aviation is one of the industries InterCloud has served since its earliest enterprise programs. We understand operations that never stop, the partners and regulators an airline answers to, and the integration work that comes with decades of existing systems.
Discuss a similar program with InterCloud
Tell us what your aviation operations need to achieve. We will explain how GlowScale, Orbio, SnowTrack and InterCloud AI can support it and what our team would be responsible for.